FAQ

FAQ

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at [email protected]

You do maintain all the manufacturing standards, right?Do you have a right to sell this kind of products?

Our store pays particular attention to the quality of the distributed products and their compliance with the manufacturing standards. So, you have no reason to worry about that

Do I need to pay any taxes?

The terms of taxation that are going to be applied to your purchase depend on your country’s legislation. However, you will be able to see the final purchase cost on the checkout page.​

Is it possible to leave a review? I’d like to share my experience.

Your opinion about our products is really important for us. That’s why we’ll be happy if you share it with other people.

 

ORDERING & STORE POLICIES

If I buy several units of the same product, will you send them one by one?

You have no reason to worry because all the packages will arrive at the same time.

Can you send my order to the address that is different from my place of living?

Glad to inform you that it’s of no importance to us where and to whom to send the package. Therefore, you can freely indicate an address different from your place of living.

Will the shipping time match the delivery period you state here?

We perform an in-depth research to evaluate the time of your Fast Food Pencil Case delivery as accurately as possible. Yet, some factors we’re unable to predict might influence the actual shipping time slightly.

How do I make a purchase?

Select the product variation you need. Then click on the ADD TO CART button, indicate your contact details, choose the method of payment and pay for your order if you dont have Paypal account you can click on ViSA or mastercard icon an add your info , I f you are faceing any problem , Just delete all browsing histories and Cookies , You can order directly from Product page, Cart page or Checkout Page. After that, we’ll receive your payment and order details, and start assembling the package as soon as possible.

Can I trust this store?

Check out our refund policy, payment methods, shipping and delivery terms, and you will certainly see that you can trust us. In addition, don’t forget to read the previous buyers’ feedback!

Do you have a right to sell this kind of products?

There is no need to be concerned about the legal issues because we comply with all the official requirements.

4 GREAT REASONS TO BUY FROM US:

  • Over 31,000 Happy customersDo you have a right to sell this kind of products?
  • Real people on our support team
  • We proudly offer an absolute satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 60-day money back guarantee!
  • 100% Safety & Security Guaranteed. At ikawaiishop.com, we take your security and privacy very seriously. Shop safely using the world’s most popular and trustworthy payment methods!

BUY WITH CONFIDENCE

We truly believe in the best customer support, that is why we will do whatever it takes to make sure you have a positive purchasing experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.

  • Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
  • Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can enjoy the best shopping experience.
  • 100% Satisfaction Guarantee: If for any reason you’re not completely satisfied with our service, easy Product Return and Full Refund will be provided. We are always ready to give you the best solutions!

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.